SpotMe Launches Onomi for Life Sciences FIND OUT MORE
SpotMe Launches Onomi for Life Sciences FIND OUT MORE
3.1 In case of conflict or inconsistency between these Master Terms of Services and other Contractual Documents between the parties, the following documents shall prevail in the order indicated hereafter:
3.2 In case of discrepancies between the stipulations of the Appendixes and the general provisions of these Master Terms of Services, the stipulations of the Appendixes shall prevail, provided that such stipulations expressly provide that they depart from the general provisions and precisely identify the Section(s) of the Master Terms of Services from which they intend to depart.
3.3 By signing this Agreement, both Parties hereby agree to be bound by and adhere to the terms of the last SpotMe Data Processing Agreement (http://sl.spotmestg.wpenginepowered.com/dpa), incorporated by reference herein.
4.1 SpotMe shall use its best efforts to comply with the service levels set out in Section 8 of Appendix A.
5.1 Access and Use. Unless it receives Customer’s prior written notice, SpotMe:
Notwithstanding the foregoing, SpotMe may disclose Customer Data as required by applicable law or by proper legal or governmental authority.
5.2 Rights, Title and Interest. Customer possesses and retains all right, title, and interest in and to Customer Data, and SpotMe use and possession thereof is solely on Customer’s behalf. Customer may access and copy any of its Customer Data in SpotMe’s possession at any time, and SpotMe shall reasonably facilitate such access and copying promptly after Customer’s request.
5.3 Subcontractors. SpotMe shall not permit any subcontractor to access Customer Data unless such subcontractor is subject to a written contract with SpotMe protecting the data, with terms reasonably consistent with those of this Section. SpotMe shall exercise reasonable efforts to ensure that each subcontractor complies with all of the terms of Contractual Documents related to Customer Data.
5.4 Technical and Organizational Measures. SpotMe shall exercise commercially reasonable efforts to prevent unauthorized exposure or disclosure of Customer Data.
In addition, and without limiting the generality of the preceding sentence, SpotMe shall implement and maintain a program (comprising administrative, physical, and technical safeguards) for managing unauthorized disclosure or exposure of Customer Data stored by or accessible through the Services.
In the event of a data breach, or in the event that SpotMe suspects a data breach, SpotMe shall:
SpotMe shall give Customer prompt access to such records related to a data breach as Customer may reasonably request; provided such records shall be SpotMe’s confidential information, and SpotMe shall not be required to provide Customer with records belonging to, or compromising the security of, its other customers.
The provisions of this Section do not limit Customer’s other rights or remedies, if any, resulting from a data breach.
6.1 SpotMe shall maintain and comply with a reasonable written disaster recovery plan setting forth procedures for:
The disaster recovery plan will include procedures no less protective than industry standard, and SpotMe shall update the disaster recovery plan as the industry standard changes.
7.1 Fees. In consideration of the Services, Customer shall pay all fees indicated in the Order Form.
7.2 Incidental Expenses. Customer shall reimburse SpotMe for reasonable travel and out-of-pocket expenses incurred in connection with Services. If an estimate of incidental expenses is provided in the applicable SOW or Order Form, SpotMe will not exceed such estimate without Customer’s written consent.
7.3 Taxes. Customer is responsible for paying all Taxes associated with the Services. If SpotMe has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section, SpotMe will invoice Customer and Customer will pay that amount unless Customer provides SpotMe with a valid tax exemption certificate authorized by the appropriate taxing authority.
For clarity, SpotMe is solely responsible for taxes assessable against it based on its income, property and employees.
7.4 Invoicing and Payment. SpotMe shall invoice Customer in advance and otherwise in accordance with the Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to SpotMe and notifying SpotMe of any changes to such information.
7.5 Overdue Charges. If any invoiced amount is not received by SpotMe by the due date, then without limiting SpotMe rights or remedies:
7.6 Suspension of Service. If any amount owing by Customer under any Contractual Document for SpotMe services is 30 or more days overdue, SpotMe may, without limiting SpotMe other rights and remedies, accelerate Customer’s unpaid fee obligations under such Contractual Document so that all such obligations become immediately due and payable, and suspend SpotMe services to Customer until such amounts are paid in full.
SpotMe will give Customer at least 10 days’ prior notice that Customer’s account is overdue before suspending services to Customer.
7.7 Payment Disputes. SpotMe will not exercise its rights under Section 7.5 or 7.6 above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
7.8 Overconsumption of Campaigns. When the number of Campaigns included in the purchased platform plan is limited and Customer exceeds it, Customer will be automatically notified to contact their Account Manager to upgrade the platform plan. The price increase will be calculated and invoiced in accordance with the payment terms set in this Section 7.
8.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, SpotMe and its licensors and content providers reserve all of their rights, titles and interests in and to the Services, including all of their related intellectual property rights. No rights are granted to Customer under any Contractual Document other than as expressly set forth in the applicable Contractual Documents.
8.2 License to Use Customer Corporate Brand Name and Other Related Information. Customer grants SpotMe, its Affiliates and contractors a worldwide, limited-term license to use Customer’s corporate brand name and other related information necessary for the purpose of fulfilling SpotMe’s obligations under the Agreement.
Furthermore, Customer agrees that SpotMe may use Customer’s brand name and logo to identify Customer as a customer on SpotMe’s website or in marketing or publicity materials.
Subject to the limited license granted herein, SpotMe acquires no right, title or interest from Customer under the applicable Contractual Documents in or to any of Customer’s corporate brand name and other related information.
8.3 License to Host Customer Data. Customer grants SpotMe, its Affiliates and contractors a worldwide, limited-term license to host, copy, transmit and display Customer Data created by or for Customer using a Service or for use by Customer with the Services, as reasonably necessary for SpotMe to provide the Services in accordance with the applicable Contractual Documents.
Subject to the limited licenses granted herein, SpotMe acquires no right, title or interest from Customer or its licensors under the applicable Contractual Documents in or to any of Customer Data.
8.4 License to Use Feedback. Customer grants SpotMe and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into SpotMe and/or its Affiliates’ services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Participant Users relating to the operation of SpotMe or its Affiliates’ services.
9.1 Protection. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to:
Neither party will disclose the terms of any Contractual Document to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent.
Notwithstanding the foregoing, SpotMe may disclose the terms of the applicable Contractual Documents to a subcontractor or third party application provider to the extent necessary to perform its obligations to Customer under the applicable Contractual Documents, under terms of confidentiality materially as protective as set forth herein.
9.2 Disclosure Compelled by Law. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
7.5 Overdue Charges. If any invoiced amount is not received by SpotMe by the due date, then without limiting SpotMe rights or remedies:
7.6 Suspension of Service. If any amount owing by Customer under any Contractual Document for SpotMe services is 30 or more days overdue, SpotMe may, without limiting SpotMe other rights and remedies, accelerate Customer’s unpaid fee obligations under such Contractual Document so that all such obligations become immediately due and payable, and suspend SpotMe services to Customer until such amounts are paid in full.
SpotMe will give Customer at least 10 days’ prior notice that Customer’s account is overdue before suspending services to Customer.
7.7 Payment Disputes. SpotMe will not exercise its rights under Section 7.5 or 7.6 above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
7.8 Overconsumption of Campaigns. When the number of Campaigns included in the purchased platform plan is limited and Customer exceeds it, Customer will be automatically notified to contact their Account Manager to upgrade the platform plan. The price increase will be calculated and invoiced in accordance with the payment terms set in this Section 7.
8.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, SpotMe and its licensors and content providers reserve all of their rights, titles and interests in and to the Services, including all of their related intellectual property rights. No rights are granted to Customer under any Contractual Document other than as expressly set forth in the applicable Contractual Documents.
8.2 License to Use Customer Corporate Brand Name and Other Related Information. Customer grants SpotMe, its Affiliates and contractors a worldwide, limited-term license to use Customer’s corporate brand name and other related information necessary for the purpose of fulfilling SpotMe’s obligations under the Agreement.
Furthermore, Customer agrees that SpotMe may use Customer’s brand name and logo to identify Customer as a customer on SpotMe’s website or in marketing or publicity materials.
Subject to the limited license granted herein, SpotMe acquires no right, title or interest from Customer under the applicable Contractual Documents in or to any of Customer’s corporate brand name and other related information.
8.3 License to Host Customer Data. Customer grants SpotMe, its Affiliates and contractors a worldwide, limited-term license to host, copy, transmit and display Customer Data created by or for Customer using a Service or for use by Customer with the Services, as reasonably necessary for SpotMe to provide the Services in accordance with the applicable Contractual Documents.
Subject to the limited licenses granted herein, SpotMe acquires no right, title or interest from Customer or its licensors under the applicable Contractual Documents in or to any of Customer Data.
8.4 License to Use Feedback. Customer grants SpotMe and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into SpotMe and/or its Affiliates’ services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Participant Users relating to the operation of SpotMe or its Affiliates’ services.
9.1 Protection. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to:
Neither party will disclose the terms of any Contractual Document to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent.
Notwithstanding the foregoing, SpotMe may disclose the terms of the applicable Contractual Documents to a subcontractor or third party application provider to the extent necessary to perform its obligations to Customer under the applicable Contractual Documents, under terms of confidentiality materially as protective as set forth herein.
9.2 Disclosure Compelled by Law. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
10.1 Right and Authority. Each party represents and warrants that it has the full right and authority to enter into, execute, and perform its obligations under the Contractual Documents and that no pending or threatened claim or litigation known to it would have a material adverse impact on its ability to perform as required by the Contractual Documents.
10.2 SpotMe Representations and Warranties. SpotMe represents and warrants that the Services will be performed in a professional and workmanlike manner. SpotMe does not warrant that the Services will be performed without error or that they will run without immaterial interruption.
10.3 NO ADDITIONAL REPRESENTATIONS AND WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
CONTENT, PILOT AND BETA SERVICES ARE PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.
10.4 Remedies. In the event of a breach of the warranty in Section 10.2, SpotMe, at its own expense, shall promptly re-perform the Services in question. The preceding sentence, in conjunction with Customer’s right to terminate the applicable Contractual Documents for breach where applicable, states Customer’s sole remedy and SpotMe’s entire liability for breach of the warranty in Section 10.2.
11.1 General Principles. Without prejudice to the limitations of liability set forth in this Section, either party seeking compensation for damages from the other party is required to provide evidence that:
11.2 In case of breach, the fault of the breaching party is presumed.
11.3 The parties shall not have the right to discharge their financial obligations under the Contractual Documents by offsetting such obligations against any claims for damages, unless such claims have been recognized by a court constituted in accordance with the Contractual Documents.
11.4 LIMITATION OF LIABILITY. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THE CONTRACTUAL DOCUMENTS EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER AND ITS AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE.
THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY.
11.5 EXCLUSION OF CONSEQUENTIAL AND RELATED DAMAGES. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THE CONTRACTUAL DOCUMENTS FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.
THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
12.1 The applicable Contractual Documents enter into force and apply every time Customer submits an Order Form or SOW and remain applicable in case the Order Form or SOW is supplemented or modified. The applicable Contractual Documents will expire simultaneously when the provision of the Services ends as specified in the Order Form or SOW.
12.2 In case no expiration date is specified in the Order Form, either party may terminate the Contractual Documents upon 60 days prior written notice of termination.
12.3 Where Customer has purchased SpotMe’s Anywhere Plan and unless otherwise specified on the applicable Order Form, the subscription term of the plan will renew for subsequent 1-year periods, unless Customer has provided a written notice of non-renewal at least thirty (30) days prior to expiration of the then-current subscription term. SpotMe will remind Customer about the auto renewal terms at least 60 days prior to the upcoming renewal.
12.4 With the exception of Order Forms and SOWs, SpotMe is allowed to amend the Contractual Documents’ provisions related to technical requirements and product specifications at any time. Any change shall be communicated to Customer 30 days prior to its enforcement, if the change creates a material reduction in functionality. The amended Contractual Documents enter into force on the date decided by SpotMe. If Customer does not accept the amendment, as communicated to Customer by SpotMe, Customer or SpotMe may terminate the Contractual Documents with effect on the date of entry into force of the amendment.
12.5 Upon request by Customer made within 30 days after the effective date of termination or expiration of the Contractual Documents, SpotMe will make Customer Data available to Customer for export or download at Customer’s cost and as provided in the Documentation. After such 30-day period, SpotMe will have no obligation to maintain or provide any Customer Data, and will thereafter delete or destroy all copies of Customer Data in SpotMe’s systems or otherwise in SpotMe’s possession or control, unless legally prohibited.
12.6 The Sections titled “Proprietary Rights and Licenses,” “Confidentiality,” and any other provision of the Contractual Documents that must survive to fulfill its essential purpose will survive any termination or expiration of the Contractual Documents.
13.1 The parties consent to the personal and exclusive jurisdiction:
13.2 The Contractual Documents are governed solely by the internal laws:
The application of:
is excluded.
14.1 Insurances. Each party will maintain, at its own expense during the term of any applicable Contractual Document, insurance appropriate to its obligations under the applicable Contractual Document, including as applicable general commercial liability, errors and omissions, employer liability, automobile insurance, and worker’s compensation insurance as required by applicable law.
14.2 Notices. Any notice under applicable Contractual Documents or related to SpotMe’s services should be addressed to:
All notices related to applicable Contractual Documents will be in writing and will be effective upon:
All notices to Customer will be addressed to the relevant billing contact designated by Customer.
14.3 Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute a breach of the Contractual Documents to the extent caused by a Disaster, or other causes beyond the performing party’s reasonable control.
14.4 Anti-Corruption. Customer agrees that Customer has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of SpotMe employees or agents in connection with any Contractual Document. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify SpotMe.
14.5 Entire Agreement. The Contractual Documents are the entire agreement between Customer and SpotMe regarding Customer use of Services and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
Except as otherwise provided herein, no modification, amendment, or waiver of any provision of any Contractual Document will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.
The parties hereby explicitly agree that the provisions of the Appendixes to this Agreement apply only in the event Customer orders the services to which the relevant Appendixes relate. For avoidance of any doubt, Customer acknowledges that the applicable terms are also specified for every line item in the Order Form.
14.6 Assignment. Neither party may assign any of its rights or obligations under any Contractual Document, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign any Contractual Document, without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Subject to the foregoing, the Contractual Documents will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
14.7 Relationship of the Parties. The parties are independent contractors. The Contractual Documents do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
14.8 Third-Party Beneficiaries. There are no third-party beneficiaries under any Contractual Document.
14.9 Waiver. No failure or delay by either party in exercising any right under any Contractual Document will constitute a waiver of that right.
14.10 Severability. If any provision of any Contractual Document is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of the Contractual Documents will remain in effect.
14.11 Prohibition on Recruitment. For the duration of the Agreement and for a period of 6 months thereafter, Customer (as well as its Affiliates) may not employ, negotiate employment terms for, or otherwise engage, any present or former employee or contractor (including freelancer) of SpotMe (or its Affiliates), except following negotiation and agreement between the Parties.
1.1 These Platform Terms of Services govern the provision of Platform Services by SpotMe.
1.2 Platform Services means access to standard or customized software, content, platform, infrastructure, and storage space, that are ordered by Customer under an Order Form or provided to Customer under a free trial, and made available online by SpotMe.
1.3 These Platform Terms of Services are completed by the Master Terms of Services and other applicable Contractual Documents.
2.1 During the Term, Customer may access and use the Platform Services and may make the Platform Services available to Users, on the basis of a number of Campaigns, as defined in the Order Form, and upon activation of the Platform Services for said number of Users, pursuant to the Documentation.
In the event a designated Campaign is provided for in the Order Form, access and use of the Platform Services cannot be transferred to a different Campaign.
2.2 Customer acknowledges that the purchased Platform Services are not contingent on the delivery of any future functionality or features relating to the Platform Services.
12.1 The applicable Contractual Documents enter into force and apply every time Customer submits an Order Form or SOW and remain applicable in case the Order Form or SOW is supplemented or modified. The applicable Contractual Documents will expire simultaneously when the provision of the Services ends as specified in the Order Form or SOW.
12.2 In case no expiration date is specified in the Order Form, either party may terminate the Contractual Documents upon 60 days prior written notice of termination.
12.3 Where Customer has purchased SpotMe’s Anywhere Plan and unless otherwise specified on the applicable Order Form, the subscription term of the plan will renew for subsequent 1-year periods, unless Customer has provided a written notice of non-renewal at least thirty (30) days prior to expiration of the then-current subscription term. SpotMe will remind Customer about the auto renewal terms at least 60 days prior to the upcoming renewal.
12.4 With the exception of Order Forms and SOWs, SpotMe is allowed to amend the Contractual Documents’ provisions related to technical requirements and product specifications at any time. Any change shall be communicated to Customer 30 days prior to its enforcement, if the change creates a material reduction in functionality. The amended Contractual Documents enter into force on the date decided by SpotMe. If Customer does not accept the amendment, as communicated to Customer by SpotMe, Customer or SpotMe may terminate the Contractual Documents with effect on the date of entry into force of the amendment.
12.5 Upon request by Customer made within 30 days after the effective date of termination or expiration of the Contractual Documents, SpotMe will make Customer Data available to Customer for export or download at Customer’s cost and as provided in the Documentation. After such 30-day period, SpotMe will have no obligation to maintain or provide any Customer Data, and will thereafter delete or destroy all copies of Customer Data in SpotMe’s systems or otherwise in SpotMe’s possession or control, unless legally prohibited.
12.6 The Sections titled “Proprietary Rights and Licenses,” “Confidentiality,” and any other provision of the Contractual Documents that must survive to fulfill its essential purpose will survive any termination or expiration of the Contractual Documents.
13.1 The parties consent to the personal and exclusive jurisdiction:
13.2 The Contractual Documents are governed solely by the internal laws:
The application of:
is excluded.
14.1 Insurances. Each party will maintain, at its own expense during the term of any applicable Contractual Document, insurance appropriate to its obligations under the applicable Contractual Document, including as applicable general commercial liability, errors and omissions, employer liability, automobile insurance, and worker’s compensation insurance as required by applicable law.
14.2 Notices. Any notice under applicable Contractual Documents or related to SpotMe’s services should be addressed to:
All notices related to applicable Contractual Documents will be in writing and will be effective upon:
All notices to Customer will be addressed to the relevant billing contact designated by Customer.
14.3 Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute a breach of the Contractual Documents to the extent caused by a Disaster, or other causes beyond the performing party’s reasonable control.
14.4 Anti-Corruption. Customer agrees that Customer has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of SpotMe employees or agents in connection with any Contractual Document. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify SpotMe.
14.5 Entire Agreement. The Contractual Documents are the entire agreement between Customer and SpotMe regarding Customer use of Services and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
Except as otherwise provided herein, no modification, amendment, or waiver of any provision of any Contractual Document will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.
The parties hereby explicitly agree that the provisions of the Appendixes to this Agreement apply only in the event Customer orders the services to which the relevant Appendixes relate. For avoidance of any doubt, Customer acknowledges that the applicable terms are also specified for every line item in the Order Form.
14.6 Assignment. Neither party may assign any of its rights or obligations under any Contractual Document, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign any Contractual Document, without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Subject to the foregoing, the Contractual Documents will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
14.7 Relationship of the Parties. The parties are independent contractors. The Contractual Documents do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
14.8 Third-Party Beneficiaries. There are no third-party beneficiaries under any Contractual Document.
14.9 Waiver. No failure or delay by either party in exercising any right under any Contractual Document will constitute a waiver of that right.
14.10 Severability. If any provision of any Contractual Document is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of the Contractual Documents will remain in effect.
14.11 Prohibition on Recruitment. For the duration of the Agreement and for a period of 6 months thereafter, Customer (as well as its Affiliates) may not employ, negotiate employment terms for, or otherwise engage, any present or former employee or contractor (including freelancer) of SpotMe (or its Affiliates), except following negotiation and agreement between the Parties.
1.1 These Platform Terms of Services govern the provision of Platform Services by SpotMe.
1.2 Platform Services means access to standard or customized software, content, platform, infrastructure, and storage space, that are ordered by Customer under an Order Form or provided to Customer under a free trial, and made available online by SpotMe.
1.3 These Platform Terms of Services are completed by the Master Terms of Services and other applicable Contractual Documents.
2.1 During the Term, Customer may access and use the Platform Services and may make the Platform Services available to Users, on the basis of a number of Campaigns, as defined in the Order Form, and upon activation of the Platform Services for said number of Users, pursuant to the Documentation.
In the event a designated Campaign is provided for in the Order Form, access and use of the Platform Services cannot be transferred to a different Campaign.
2.2 Customer acknowledges that the purchased Platform Services are not contingent on the delivery of any future functionality or features relating to the Platform Services.
2.3 From time to time, SpotMe may make, at its sole discretion, Pilot and Beta Services available to Customer at no charge. Customer may choose to try such Pilot and Beta Services or not in its sole discretion.
Pilot and Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms.
These Platform Terms of Services shall apply to the use of Pilot and Beta Services, with the exception of the following:
2.4 Customer shall:
3.1 The Platform Services will provide the functionalities listed in the Order Form and in the Documentation.
4.1 The use of the Platform Services shall be restricted as follows and Customer shall procure that any Participant User who is not a Customer’s employee complies with the following restrictions:
a) Customer shall not grant access to the Platform Services or make the Platform Services otherwise available to individuals other than Administrative Users and Participant Users.
b) Customer shall not grant access to the Platform Services to a number of Administrative Users and Participant Users exceeding the number of subscriptions defined in the Order Form.
c) An Administrative User’s or a User’s identification may only be reassigned to a new individual replacing one who will no longer use the Platform Service.
Customer shall not sell, resell, license, sublicense, distribute, make available, rent or lease any Platform Service, or include any Platform Service in a service bureau or outsourcing offering.
Customer shall not:
d) Customer shall not use a Platform Service or a Platform Service component in a way which threatens the security, integrity or availability of SpotMe’s services.
Customer shall in particular not use a Platform Service or a Platform Service component to:
e) Unless otherwise stated, Customer may register up to 10,000 Users for a single Campaign, and Customer will ensure that no more than 2,000 Users are using the Platform Service concurrently.
This limit can be increased up to 5,000 concurrent Users by having the Customer contact the Support Team in advance and obtaining confirmation that such limit has been increased. SpotMe shall not unreasonably deny such request for limit increase.
4.2 Customer shall notify SpotMe promptly if Customer is aware of any non-compliance with the restriction on use of the Platform Services.
5.1 During the Term, SpotMe grants Customer a nonexclusive and royalty-free license to reproduce, use and sublicense to Administrative Users and Participant Users a number of copies of the App corresponding to the number of subscriptions, as defined in the Order Form, on mobile devices, solely in connection with the Platform Services, provided Customer complies with the restrictions set forth below in Section 5.2.
5.2 Customer shall not:
6.1 The Platform Services and the App may comprise third party applications. Terms of use of third party vendors are reserved.
6.2 Customer acknowledges that the Platform Services or the App may contain features designed to interoperate with third party applications.
To use such features, Customer may be required to obtain access to such third party applications from their vendors, and may be required to grant SpotMe access to Customer’s account(s) on such third party applications.
SpotMe cannot guarantee the continued availability of such Platform Service or App features, and may cease providing them without entitling Customer to any refund, credit, or other compensation, if, for example and without limitation, the provider of a third party application ceases to make the third party application available for interoperation with the corresponding Platform Service or App features in a manner acceptable to SpotMe.
7.1 Fees. In consideration of the Platform Services, Customer shall pay all fees indicated in the Order Form, it being specified that:
Customer acknowledges that this provision departs from Section 7.1 of the Master Terms of Services.
7.2 No Publication of App. In case Customer has ordered a customized app in order to be provided with the Platform Services and the app store refuses to publish said app, SpotMe shall refund the fees paid by Customer specifically for the development of the customized app. Such refund shall constitute Customer’s sole remedy in case of non-publication of the ordered customized app.
7.3 Fees in Case of Renewal of Services. In case of renewal of Platform Services based on one-time priced plans (discounted plans, credited purchased services, etc.), SpotMe’s list price in effect at the time of the renewal shall apply.
Notwithstanding anything to the contrary, any renewal in which Campaign volume for any Platform Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.
Customer acknowledges that this provision departs from Section 7.1 of the Master Terms of Services.
7.4 Fees in Case of Exceeding the Total Number of Activated Users. When Customer exceeds the total number of registered Users for a single Campaign as defined in Section 4.1(e) above, the number of Users going above the 10,000 limit will be automatically invoiced at USD 3.00 per activated User.
8.1 Uptime Performance. SpotMe shall exercise reasonable efforts to achieve an average Application Backend Server Uptime (the average application server availability across all SpotMe backend servers) better than 98% (the “Target”).
8.1.2 Uptime Performance Credits. In the event that average performance falls below the Target during any calendar month, SpotMe shall credit Customer 5% of such month’s applicable service fees for each 5% below the Target; provided such credit will not exceed 15% of any month’s otherwise applicable service fees.
Customer cannot combine alleged claims relating to several Order Forms to meet this calculation.
8.1.3 Uptime Performance Sole Remedy. The credits set forth in the preceding sentence are Customer’s sole remedy for performance below the Target.
Credit issued pursuant to these service levels apply to future invoices only and are forfeit upon expiration or termination of the Agreement. SpotMe is not required to issue refunds or to make payments against such credits under any circumstances, including, without limitation, termination of this Agreement.
If Customer is not current on the payment of the fees for the Platform Services at the time of the claim for credits, Customer does not qualify for such credits.
In addition, if Customer has not paid the fees when due for the Platform Services three or more times in the previous twelve calendar months, Customer does not qualify for credits.
Customer shall not receive any credits in connection with any failure or deficiency of Platform Services caused by or associated with:
For purposes of Video Stream Performance, in addition to the terms defined in Section 1 of the Agreement, the following terms shall have the following meanings:
“Scheduled Maintenance Window” is the time during which it is not required for the Services to be available to Customer, which is in accordance with the following schedule:
“Failed Video Stream” means, with respect to a live video stream or an on-demand video stream, that more than 25% of the Users of a video stream experience media streams that are unavailable to them for more than 20 minutes.
For the sake of clarity, this definition refers to failure of both video and the associated audio stream.
If a Failed Video Stream occurs, and Customer notifies SpotMe within five business days of the Failed Video Stream, then Customer will qualify for a credit equal to three times the duration of the outage.
The amount for which a credit note for future services will be issued is calculated as follows:
Credit Amount = (3 × duration of outage / total number of hours included in the purchased package) × paid package price
In any case, credits claimed for Failed Video Streams related to the same Campaign shall not exceed the total number of hours assigned for the disrupted Campaign.
Customer shall not earn any credit if the failure otherwise qualifying Customer for a credit occurs:
If a Failed Video Stream occurs, and Customer notifies SpotMe within five business days of the Failed Video Stream, then Customer will qualify for 10 Add-on Tokens for such failure.
If more than 5 Failed Video Streams occur within a single month, Customer will be entitled to terminate this Agreement for cause.
In any case, the number of Add-on Tokens granted for Failed Video Streams shall not exceed 50 Add-on Tokens per month.
Customer shall not earn any Add-on Tokens if the failure otherwise qualifying Customer for a credit occurs:
Except as specifically expressed herein, this section of this Appendix states Customer’s sole and exclusive remedy for any failure or interruption of Services or for any failure by SpotMe to meet any Service Level target as well as for any breach or other violation of any warranty or obligation under this Appendix.
Customer acknowledges that it will not be able to access the Services during the Scheduled Maintenance Window on those occasions when maintenance is actually scheduled.
Scheduled maintenance notifications are made available to Customer by subscribing to notices on status.spotmestg.wpenginepowered.com.
These Service Levels regulate services that might change in the future, as new technologies or evolution of existing technologies may render them impractical or meaningless.
Therefore, SpotMe may revise these Service Levels in the future.
1.1 These Support and Maintenance Terms of Services govern the provision of S&M Services by SpotMe.
1.2 S&M Services means the support and maintenance services relating to the Platform Services and aiming at providing corrections including bug fixes, workarounds as well as minor updates and upgrades, or any other solution in SpotMe’s reasonable determination.
1.3 These Support and Maintenance Terms of Services are completed by other applicable Contractual Documents.
2.1 During the Term, SpotMe shall use commercially reasonable efforts to provide Customer with S&M Services, according to the plan agreed upon between SpotMe and Customer, in order to promptly correct any failure of the Services.
Failures that cannot promptly be resolved will be escalated to higher support tiers for further investigation and analysis.
2.2 For the sake of clarity, this support plan does not include implementation of the Services. The Support Plan is for ongoing support of the Services after the Services have been implemented.
2.3 S&M Services relating to third-party applications supplied by SpotMe, for instance as part of the Services, are limited to the delivery of updated or upgraded versions of the third-party applications to the extent and under the conditions such versions are made available by the third party.
2.4 Customer acknowledges that SpotMe must be able to understand issues Customer may face in relation to the Services as well as reproduce errors in order to resolve them.
Customer agrees to describe to the best extent possible issues Customer may face in relation to the Services.
Customer further agrees to cooperate and work closely with SpotMe to reproduce errors, including conducting diagnostic or troubleshooting activities, as reasonably requested and appropriate.
3.1 S&M Services do not include, unless otherwise explicitly provided for in Section 4 below:
3.2 In the event SpotMe and Customer agree on the provision by SpotMe of any of the services listed above, these Support and Maintenance Terms will apply by reference, unless otherwise agreed in writing between the parties.
4.1 The Backstage Support Plan will be provided to Administrative Users in accordance with this Section.
4.2 Procedure. Issues will generally be categorized and handled according to an assigned severity level:
4.3 Administrative Users may use the SpotMe backstage portal, and after logging in, click “Support” or engage with the Support Team by starting a chat discussion by clicking the support chat icon. For severity level 1 critical issues, Administrative Users shall contact Customer Support via phone.
4.4 For assistance with Administrative User or Participant User password resets, Administrative Users shall use the “Forgot your password?” link on the login page or contact Customer Support. For assistance with Administrative User usernames and lockouts, Administrative Users shall contact Customer Support.
4.5 Upon non-critical case submission, Customer’s Users will be asked to provide their company name, contact information and case details, and each case will be assigned a unique case number.
4.6 Administrative Users electing to contact Customer Support via the chat may do so 24×7.
The chat is however manned from 08:00 AM to 12:00 AM CET and from 02:00 AM to 06:00 PM EST (“Support Hours”) Monday to Friday with a response time target of less than 60 seconds.
Outside the Support Hours the automated bot will provide access to FAQs and the Knowledge Base as well as provide the details of the emergency number for critical cases.
4.7 SpotMe will use commercially reasonable efforts to respond to each case within the applicable response time described below, depending on the severity level set on the case:
* Severity Level 1 targets initial response times are within one minute, 24×7, including weekends and holidays.
Severity Level 1 cases must be submitted via phone:
These numbers may change at SpotMe’s discretion. Clients will be informed in writing should that be the case.
** Initial response times for Severity Levels 2, 3 and 4 are based on local business hours and exclude weekends. Support requests can still be raised 24×7.
4.8 Customer Success Manager. In addition to the above, the Contract may include access to a SpotMe Customer Success Manager to assist with SpotMe product adoption and utilization, including sharing advice and guidance related to optimizing Customer’s ongoing use of the Services.
Customer is responsible for evaluating any advice or guidance received from SpotMe and for implementing any such advice and guidance.
5.1 Fees – Extended Services. Extended services, including in particular the services listed in Section 3, shall be subject to fees to be agreed upon separately in writing between SpotMe and Customer.
Unless otherwise agreed upon in writing, these services shall be billed on a time and materials basis.
1.1 These Professional Services Terms of Services govern the provision of Professional Services by SpotMe.
1.2 Professional Services means:
1.3 These Professional Services Terms of Services are completed by other applicable Contractual Documents.
2.1 SpotMe will provide to Customer the Professional Services specified in each SOW or Order Form, as applicable.
2.2 These Professional Services Terms of Services are limited to Professional Services and do not convey any right to use Platform Services of SpotMe, as contemplated under the Platform Terms of Services.
Any use of Platform Services by the Customer will be governed by a separate agreement.
Customer agrees that its purchase of Professional Services is not contingent on:
3.1 Customer will cooperate reasonably and in good faith with SpotMe in its performance of Professional Services by, without limitation:
3.2 Any delays in the performance of Professional Services or delivery of Deliverables caused by the Customer may result in additional applicable charges for resource time.
4.1 The Professional Services and Deliverables may require access to, respectively comprise, third party applications. Terms of use of third party vendors are reserved.
4.2 Customer acknowledges that the Deliverables may contain features designed to interoperate with third party applications.
To use such features, Customer may be required to obtain access to such third party applications from their vendors, and may be required to grant SpotMe access to Customer’s account(s) on such third party applications.
SpotMe cannot guarantee the continued availability of such Deliverable features, and may cease providing them without entitling Customer to any refund, credit, or other compensation, if, for example and without limitation, the provider of a third party application ceases to make the third party application available for interoperation with the corresponding Deliverable features in a manner acceptable to SpotMe.
5.1 Delivery of Services. SpotMe will provide the Professional Services, including any Deliverables, in accordance with these Terms of Services and the applicable SOWs or Order Forms.
5.2 Acceptance. Upon completion of each Deliverable under an SOW or Order Form, SpotMe will, as applicable:
Customer is responsible for reviewing and testing all Deliverables in accordance with such SOW or Order Form pursuant to any acceptance criteria or test plans mutually agreed upon in writing by the parties for such Deliverable.
Customer will provide SpotMe with written notification of acceptance for each Deliverable promptly upon acceptance; however, failure to reject a Deliverable, as set forth below, will be deemed acceptance.
5.3 Notice. If Customer, in its reasonable and good faith judgment, determines that any submitted Deliverable does not materially satisfy the agreed-upon acceptance criteria as specified in the applicable SOW or as mutually agreed upon in writing by the parties for such Deliverable, Customer must so notify SpotMe in writing within 10 business days after submission of the Deliverable, specifying the deficiencies in detail.
SpotMe will use commercially reasonable efforts to correct such deficiencies and resubmit the Deliverable to Customer as soon as practicable.
Customer will again review and test the Deliverable against the agreed-upon acceptance criteria and detail any deficiencies to SpotMe in writing within 10 business days after resubmission of the Deliverable.
If a Deliverable fails to materially meet the functional requirements specified in the applicable SOW or Order Form after its second resubmission, Customer may either, as sole and exclusive remedy:
If the parties determine that a Deliverable’s functional requirements specified in a SOW or Order Form require modification, they will cooperate in good faith to execute a change order for such revised requirements.
5.4 No Effect on Warranty Remedies. Acceptance of Professional Services, including a Deliverable, will not affect Customer’s rights or remedies under Section 8.
5.5 Change Orders. Changes to a SOW or Order Form will require a written change order signed by the parties prior to implementation of the changes. Such changes may include, for example, changes to the scope of work and any corresponding changes to the estimated fees and schedule.
6.1 Fees. Customer will pay SpotMe for the Professional Services at the rates specified in the applicable SOW or Order Form.
Professional Services are provided on either a time-and-materials or fixed fee basis, as provided in either of these documents.
Any amount set forth in time-and-materials terms is solely a good-faith estimate for Customer’s budgeting and SpotMe’s resource-scheduling purposes and is not a guarantee that the work will be completed for that amount; the actual amount may be higher or lower.
If the estimated amount is expended, SpotMe will continue to provide Professional Services under the same rates and terms.
SpotMe will periodically update Customer on the status of the Professional Services and the fees accrued under SOWs or Order Forms.
Customer acknowledges that this provision departs from Section 7.1 of the Master Terms of Services.
6.2 Invoicing and Payment. Charges for time-and-materials engagements will be invoiced monthly in arrears unless otherwise expressly stated in the applicable SOW or Order Form.
Charges for fixed fee engagements will be invoiced in advance in the manner as provided in the SOW or Order Form unless otherwise expressly stated therein.
Invoiced amounts will be due and payable net 30 days from the invoice date.
Customer is responsible for providing SpotMe with complete and accurate billing and contact information and notifying SpotMe of any changes.
6.3 Payment in Case of Change of Date or Termination. Upon any change of date of the Engagement Instance or termination of an SOW or Order Form, Customer will pay:
In the event Customer terminates a SOW or Order Form for cause and has pre-paid any fees for Professional Services not yet received, SpotMe will refund such pre-paid fees.
In the event SpotMe terminates a SOW or Order Form for cause, any pre-paid fees for Professional Services charged on a fixed-fee basis are non-refundable, unless expressly stated otherwise.
7.1 Customer’s Intellectual Property. Customer does not grant any rights to SpotMe in or to Customer’s intellectual property, except such licenses as may be required for SpotMe to perform its obligations hereunder.
7.2 Assignment of Contract Property. Upon Customer’s payment of fees due under an applicable SOW or Order Form, all intellectual property rights in and to the Contract Property shall be owned exclusively by Customer.
SpotMe agrees, and shall cause its employees to agree, that all Contract Property is hereby deemed to be owned by Customer.
All writings or works of authorship, including without limitation program codes, documentation and databases, produced or authored by SpotMe in the course of performing Professional Services for Customer, together with any associated copyrights, are the exclusive property of Customer.
For clarity, this Appendix shall constitute an irrevocable assignment by SpotMe to Customer of the ownership of and all rights of copyright in the Contract Property, and Customer shall have the right to obtain and hold in its own name copyright registrations and similar protections.
SpotMe hereby irrevocably assigns, and shall cause all of its employees to irrevocably assign to Customer, without additional consideration, all right, title and interest throughout the world in and to the Contract Property, including all intellectual property rights therein.
8.1 SpotMe represents and warrants that the Professional Services will be performed in a professional and workmanlike manner.
SpotMe further represents and warrants that the Deliverables, as of delivery and during a period of one year, will perform materially as described in the technical specifications set out in the SOW or Order Form.
SpotMe does not warrant that the Deliverables will perform without error or that they will run without immaterial interruption.
SpotMe provides no warranty regarding, and will have no responsibility for, any claim arising out of the use of the Deliverables in combination with non-SpotMe online or offline products or services.
8.2 Customer represents and warrants that it will use the Deliverables in a way which complies with the Contractual Documents and applicable laws.
8.3 In the event of a breach of the warranty in Section 8.1, SpotMe, at its own expense, shall promptly re-perform the Professional Services in question.
The preceding sentence, in conjunction with Customer’s right to terminate this Agreement for breach where applicable, states Customer’s sole remedy and SpotMe’s entire liability for breach of the warranty in Section 8.1.
8.4 In the event of a breach of the warranty in Section 8.2, SpotMe may immediately suspend the applicable license.
However, SpotMe will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to such suspension.