Enterprise

Enterprise

Bring SpotMe capabilities in-house for large-scale deployments

SpotMe powerful capabilities can be put in your team’s hands to create and manage live event
apps, virtual meeting apps and engagement apps, while our round-the-clock team supports you.

An onboarding package and an annual support plan are the foundation for our enterprise service
level. At any time, you can request extra help with our value-added service packages or you can
request a full service level for a specific project.

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Support Plans

Backstage Premier Support Plan & CMS Access

  • Support for an unlimited number of Backstage CMS administrators
  • Participation to training required for support access
  • Monthly Backstage newsletter for product updates
  • Access to tipsheet knowledge base
  • Email support or phone (callback)
  • Support requests integrated in Backstage
  • Email response time < 24 hours; business days only
  • Phone callback response time <1 hour; 24/7

 Backstage Basic Support & CMS Access

  • Support for an unlimited number of Backstage CMS administrators
  • Participation to training required for support access
  • Monthly Backstage newsletter for product updates
  • Access to tipsheet knowledge base
  • Email support
  • Support requests integrated in Backstage
  • Response time < 24 hours
  • Business days only

Value-Added Services

ONBOARDING & TRAINING SERVICES
  • Training sessions on building and managing engagement apps
  • Structured onboarding process with training, kick-off, branding and assistance for your first event; configuration of enterprise (SSO) or 3rd party integration; configuration of blueprint templates; enterprise security assessment
REMOTE BUILD & ENGAGEMENT SERVICES
  • Remote app building and assistance
  • Project management and design
  • Engagement consulting and community management
  • Configuration and extension development
ONSITE SERVICES
  • Survey of venue network, integration with venue network and monitoring of On-Premise Appliances connected to the SpotMe Cloud
  • Optional loaner devices (iPads, iPods) provisioned with SpotMe Apps
  • Production services for live modules (live polling, Q&A)
  • Onsite helpdesk and support

Request a Discovery Session

Let us show you the optimal mode of delivery

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